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PostPosted: December 30th, 2012, 11:13 am 
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Location: Valdosta, GA
Forum URL: https://support.prophpbb.com/
This is the official support topic for adding custom domains to your forum. There is now a module located in your ACP under the general tab called "domain management"

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PostPosted: January 19th, 2013, 12:21 pm 
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Joined: November 16th, 2012, 1:22 pm
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Forum URL: http://sivg.prophpbb.com/
If I want to use my own domain name (myname.org) but still want the myname.prophpbb.com to function am I correct in thinking I follow the instructions in domain management but leave the Domain Name in Board settings set to myname.prophpbb.com.

Thank you


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PostPosted: January 19th, 2013, 12:26 pm 
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Joined: April 12th, 2010, 6:51 pm
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Forum URL: https://thelighthouse.prophpbb.com
Before we can offer you any support you will need to bring your forum inline with the terms you agreed to when registering your forum

Quote:
Publicly Viewable Content

You agree to maintain at least 70% of your content as publicly viewable. Guests and bots must be able to read majority of your forums, threads, and posts - but of course you're welcome to restrict registrations as you see fit.


At present guests get this message when trying to view content on your forum

Quote:
You do not have the required permissions to read topics within this forum.

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PostPosted: January 24th, 2013, 10:34 am 
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Joined: November 25th, 2012, 12:03 pm
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Forum URL: http://sinhalaforex.prophpbb.com
Hi, I tried to change mysite.com to forum.mysite.com. I made A record for the sub domain & Now it redirects to prophpbb site. but I'm unable to add my sub domain.

I attached a screenshot of this error.


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PostPosted: January 24th, 2013, 11:03 am 
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Forum URL: https://thelighthouse.prophpbb.com
The domain you should be using is http://sinhalaforex.com/ not forum.sinhalaforex.com

Have you created the subdomain forum.sinhalaforex.com and pointed that to our ip address?

You would have to create forum.sinhalaforex.com and point that to us first if you want to use that domain

That is the reason you are getting that message

Note the instructions in the ACP which also appear in your Screenshot

Instructions

Quote:
Point your domain or subdomain's A RECORD to: 67.23.238.28
Add domain name as you would like to use it in the textbox above.
Set the domain as your "Domain name" in ACP » Board settings.


Edit now that forum.sinhalaforex.com is pointing to the Prophpbb Servers you should be able to add it in the ACP - When I checked earlier it was not pointing to us

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Last edited by mdvaldosta on July 22nd, 2016, 10:14 pm, edited 2 times in total.
Adding Additional Information Re Sub Domain


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PostPosted: January 24th, 2013, 12:20 pm 
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Forum URL: https://support.prophpbb.com/
You get that error because you cannot add multiple subdomains of the main domain. Delete sinhalaforex.com and then you can add forum.sinhalaforex.com.

I'm sorry for the inconvenience, but we do this to prevent people from piggybacking off a domain that is pointed with a wildcard a-record. For example: say you pointed * to our host server IP and setup sinhalaforex.com. You wouldn't want someone else (on another forum) trying to add forum.sinhalaforex.com to their forum's domains. It would pass the IP check, because it's pointed to us, but they'd be stealing space off your domain name.

I know we could use a more specific error message here, but this check also protects our own customizable domains and some other things, so it has to be kind of cryptic.

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PostPosted: March 2nd, 2013, 1:56 am 
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Joined: November 25th, 2012, 12:03 pm
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Forum URL: http://sinhalaforex.prophpbb.com
mdvaldosta wrote:
You get that error because you cannot add multiple subdomains of the main domain. Delete sinhalaforex.com and then you can add forum.sinhalaforex.com.

I'm sorry for the inconvenience, but we do this to prevent people from piggybacking off a domain that is pointed with a wildcard a-record. For example: say you pointed * to our host server IP and setup sinhalaforex.com. You wouldn't want someone else (on another forum) trying to add forum.sinhalaforex.com to their forum's domains. It would pass the IP check, because it's pointed to us, but they'd be stealing space off your domain name.

I know we could use a more specific error message here, but this check also protects our own customizable domains and some other things, so it has to be kind of cryptic.



thanks :)


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PostPosted: March 5th, 2013, 4:36 am 
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Joined: March 4th, 2013, 11:34 am
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Forum URL: http://biozaps.prophpbb.com/
I have appointed the ip address already even did an online domain check and the ip is correct but when i go to implement the Domain it says

The domain is not appointed to us even though it is and i even checked the online domain scan and double checked the settings and it's 100% correct.

just wondering is this a system error with you guys or somthing wrong with the domain system i'm using namecheap like suggested


Any help information would be great!


Domain name: Biozaps.com
Default Forum Domain Name: biozaps.prophpbb.com


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PostPosted: March 5th, 2013, 7:07 am 
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Joined: April 12th, 2010, 6:51 pm
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Forum URL: https://thelighthouse.prophpbb.com
brokengamezone wrote:
I have appointed the ip address already even did an online domain check and the ip is correct but when i go to implement the Domain it says

The domain is not appointed to us even though it is and i even checked the online domain scan and double checked the settings and it's 100% correct.

just wondering is this a system error with you guys or somthing wrong with the domain system i'm using namecheap like suggested


Any help information would be great!


Domain name: Biozaps.com
Default Forum Domain Name: biozaps.prophpbb.com
How long ago did you set up the domain name to point to us? - Note in them ACP - We recommend that you leave at least 24 hours BEFORE attempting to enter the domain in the ACP - The way to tell IF the domain is pointing to us successfuly is to go to http://biozaps.com IF when you do that it returns to a page bearing the Prophpbb logos with a message saying that the forum could not be found then you have successfully pointed the domain to us and it can be added - At present it lands on a page marked "Biozaps Home" with a message that it is under construction - Remember you cannot have a website called Biozaps AND point the same domain to us unless you create a subdomain ie biozaps.com/forum etc

**UPDATE** Checking now at 04:20 GMT 6TH March http://biozaps.com is successfully pointing to Prophpbb and can now be added in your ACP**

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PostPosted: March 6th, 2013, 3:51 am 
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Joined: March 4th, 2013, 11:34 am
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Forum URL: http://biozaps.prophpbb.com/
Worked now but now it says 404 not found biozaps.com sub: Fourms


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PostPosted: March 6th, 2013, 4:31 am 
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Forum URL: https://thelighthouse.prophpbb.com
http://biozaps.com/forums and http://biozaps.com/ both land at http://prophpbb.com for me but remember as MD posted earlier in this thread
Quote:
you cannot add multiple subdomains of the main domain.

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PostPosted: March 6th, 2013, 7:43 am 
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Joined: March 4th, 2013, 11:34 am
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Forum URL: http://biozaps.prophpbb.com/
Well I'm completely locked out of the website i cannot even access ACP anymore is it possible to get it defaulted back to prophpbb?


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PostPosted: March 6th, 2013, 9:05 am 
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I will escalate this to MD our Admin who will have to look into this for you

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PostPosted: March 6th, 2013, 11:57 am 
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Joined: January 4th, 2008, 6:46 pm
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Forum URL: https://support.prophpbb.com/
I've removed the domain from your forum.

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PostPosted: March 6th, 2013, 10:06 pm 
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Joined: March 4th, 2013, 11:34 am
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Forum URL: http://biozaps.prophpbb.com/
It's working now thank you all very much :s_cool


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